JEFFREY A. KOTTLER is professor of counseling and educational psychology at the University of Nevada, Las Vegas. Kottler is an internationally recognized authority in the area of human relationships, and the author of thirteen books, including the highly acclaimed On Being a Therapist (1993), and The Compleat Therapist (1991), both from Jossey-Bass.

WHAT MAKES CLIENTS DIFFICULT. The Nature of Resistance. Profiles of Difficult Clients. Calling Clients Names. In the Eye of the Beholder. WHEN THE THERAPIST IS DIFFICULT. When Therapists Sabotage Themselves. Talking to the Winds. Games Therapists Play. SOME VERY DIFFICULT CLIENTS. In Case I Decide to Kill Myself. I'm Coming Back Until You Fix Me. You Can't Make Me Talk. I Don't Have a Problem He/She Does. I Already Told You This Before? Yes, No, Maybe, I Don't Know. MANAGING DIFFICULT CASES. Confronting Unresolved Issues. Thinking Constructively, Feeling Compassionately. Solidifying Therapeutic Alliances. Practical Strategies for Resolving Impasses. Rules of Engagement.