Gill Hasson is a tutor, trainer and coach. She works with voluntary organisations, local authorities, schools, colleges and universities, delivering courses and workshops on personal and career development, communication skills and study skills. Gill is the author of Brilliant Communication Skills and co-author of Bounce and How to be Assertive. Gill also writes on health and wellbeing issues for magazines including Psychologies and Natural Health.

Contents Part 1: Understand Emotions Chapter 1:Emotions and emotional intelligence Chapter 2:How emotionally intelligent are you? Chapter 3:Beliefs and assumptions about emotions Chapter 4:Identify and understand emotions Chapter 5:Non verbal emotions Chapter 6:Manage your emotions Chapter 7:Manage other people's emotions Part 2: Use emotional intelligence: Chapter 8Persuade and influence Chapter 9Delegate Chapter 10Cut your losses Chapter 11 If you don't like someone Chapter 12When you are angry Chapter 13The power of the positive Chapter 14Procrastination and guilt Chapter 15Give bad news