Dena Michelli is an independent executive coach, group facilitator and workshop leader with several years of leadership development experience and expertise. During her career she has created and facilitated management development and leadership programmes in organisational and academic settings. Her career has ranged from working in industry as a mechanical engineer, through Business Development for London Business School, to working as a senior consultant and coach in the management of talent. She has published several books and articles on personal effectiveness and communication skills, run workshops and contributed to broadcasts.

1. Introduction: Scoping out the assertive communication style 2. What type of communication style do you tend to use? 3. What does assertive behaviour look and sound like - in theory? 4. Getting to the root of the problem 5. How can you choose your communication style? 6. How can you stop sabotaging yourself? What is your story? 7. Learning to say 'No!' - or 'Yes'! 8. What part does your body play in being assertive or non-assertive? 9. Being assertive 10. How are you going to develop and maintain your confidence?