Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, leadership, the management of innovation and change, and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.

Part I: LAYING THE GROUNDWORK. 1. Introduction to Helping. 2. The Helping Relationship: Values in Action. 3. Overview of the Helping Model. Part II: STAGE I OF THE HELPING PROCESS AND THE SKILLS OF THERAPEUTIC DIALOGUE. 4. Stage I: The Current Picture: Task 1—Partner with Clients to Help Them Tell Their Stories. 5. The Communication Skills of Therapeutic Dialogue: The Skills of Tuning in & Actively Listening to Clients. 6. Empathic Responding: Working at Mutual Understanding. 7. The Art of Probing and Summarizing. 8. Stage I: Task 2—Facilitate Client Self-Challenge: From New Perspectives to New Behavior. 9. Stage I: Task 3—Partner with Clients in Their Search for Value. Part III: THE UNDERAPPRECIATED DIMENSIONS OF HELPING: HELP CLIENTS CRAFT AND CREATE A BETTER FUTURE. 10. Introduction to Stages II and III: Decisions, Goals, Outcomes, and Impact. 11. Stage II: The Preferred Picture—Help Clients Design a Better Future and Commit Themselves to It. 12. Stage III: The Way Forward—Help Clients Develop Plans to Accomplish Goals. 13. The Action Arrow: Making It All Happen.