Working with Involuntary Clients: A Guide to Practice
Many social workers and welfare workers are employed in positions where they deal with involuntary clients, particularly in corrective services, child protection, mental health and residential care. These positions are demanding, and require specific skills.
Working with Involuntary Clients is a practical guide to working with both the clients and their families. Chris Trotter's pro-social model offers a way to work in partnership with involuntary clients. The model emphasises clarifying roles, promoting pro-social values, dealing with issues of authority and establishing goals.
The approach is integrated, systematic and evidence-based. Illustrated with case examples, the first edition of Working with Involuntary Clients has been widely used by social work and welfare students and as a reference for professionals. This second edition has been fully updated and includes new examples, new research findings, and new material on case management, different intervention models and evidence-based practice.
'This book is the definitive work on practice with involuntary clients. Trotter draws on his own extensive practice experience and the most recent national and international research to provide practical evidence-based guidelines for working with involuntary clients across several fields of practice.' --Professor Allan Borowski, School of Social Work and Social Policy, La Trobe University
'...a valuable publication in the developing literature on identifying working approaches that are conducive to effective changes or promising outcomes. It has been written as a non-technical practice handbook and its presentation is clear and systematic, without over-simplification.' --British Journal of Social Work
Acknowledgements Introduction 1. Who are involuntary clients? 2. What works and what doesn't? 3. Role clarification 4. Promoting pro social outcomes 5. Problem solving 6. The relationship 7. Working with families 8. Evaluation Appendix: Principles of effective practice 1. Role clarification 2. Pro social modelling and reinforcement 3. Problem solving 4. Relationship Bibliography